Code of Practice
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Support hours
Business hours support: 9am–5pm, Monday–Friday. Emergency support is available for critical business services.
Targets
- Response targets: Critical within 2 hours; non‑critical within 4 hours
- Resolution targets: Critical within 4 hours; standard within 24 hours
- Planned maintenance: minimum 48 hours notice
Availability/uplift targets may vary by service and supplier constraints.
Services (high level)
- VoIP and traditional phone system solutions
- Business broadband (fibre/ADSL) and leased lines
- Unified communications platforms
- Network infrastructure management
- Business continuity solutions