Support
Fast routing starts with good information. Use triage, then we’ll take it from there.
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Start triage or contact us directly.
Business hours
Mon–Fri, 9am–5pm.
Response targets
- Critical: response target within 2 hours
- Non‑critical: response target within 4 hours
Exact terms and exclusions are covered in the Code of Practice.
Read Code of Practice →What helps us fix issues faster
- What changed recently (updates, new devices, ISP changes)
- Error messages/screenshots
- How many users affected
- What you’ve tried already